Can I Whitelist an Email Address?
Why ImprovMX does not allow individual email address whitelisting.
Our spam protection measures run system-wide and are not manipulatable on a per-domain or per-account basis.
We can, however, help diagnose any delivery issues you may be having. Please check your logs to locate an instance of the message in question and then get in touch with us so we can investigate further.
You can view these logs on your dashboard at https://app.improvmx.com by clicking the cogwheel next to your domain name and then "view logs".
Questions? We’re always here to help.
We pride ourselves on offering incredibly reactive support, free of charge. Premium users get priority, but we answer everyone.
Still unclear? Watch a step-by-step video
Andy, a happy user from ImprovMX, has recorded a step-by-step video to explain how to set up your business email alias.