Downloading emails from logs

How to download a stored email from ImprovMX Logs.

Prerequisite:

To download a stored email, set your logging level to "Highest log data".

Download via logs:

  1. In the ImprovMX Dashboard, select your Domain -> Logs.
  2. After enabling the highest log level, each log entry will show a Download button.
  • Rejected or failed emails remain available for download for up to 7 days, as per the logging policy.‍
  • Successfully delivered emails can be downloaded briefly - typically within a few seconds of delivery. After that, the Download button disappears.
  1. Click Download to save the email in .eml format.

Force Download via API (Advanced Users)

If email retention settings permit, advanced users can retrieve emails via the API:

  1. Use the Logging API to get the email’s unique ID.
  2. Send a GET request to:
    https://api.improvmx.com/v3/emails/UNIQUEID.eml
    (Use .eml or .json as the file extension.)

If the email is still stored, the response will include the email data.

Still have questions? Feel free to reach out to our support team!

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