Terms of Service

Last Edited on March 14th of 2024

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://improvmx.com website (the “Service”) operated by ImproveMX SAS (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Legal structure

ImprovMX is edited by ImproveMX SAS, a company established in France in 2015. The company is owned at a 50% share equity between Cyril Nicodème and Antoine Minoux, both co-owners of ImprovMX as well.

ImproveMX SAS
128 Rue la Boétie,
75008 Paris
France

ImproveMX SAS is duly paying all of ImprovMX’s taxes in France as well as within Europe under the VAT MOSS scheme. For inquiries regarding our legal structure, feel free to reach out.

Prohibited activities and responsible usage

By agreeing to these Terms, you promise to follow these rules:

  1. You won’t send spam!
  2. You won’t use purchased, rented, or third-party lists of email addresses.
  3. You won’t use ImprovMX as a list of diffusion or email group list
  4. You won’t use ImprovMX as a destination to handle email campaign bounce reports
  5. You won’t use ImprovMX for the sole purpose of going through a third-party service’s email verification (e.g. but not limited to “creating social network profiles at scale” or “entering survey contests with multiple ImprovMX aliases under the same name”).
  6. You won’t use ImprovMX to create services which generate temporary or expiring email aliases for the purpose of concealing the recipient’s true email address. Such services include but are not limited to “Hide My Email” services.
  7. You won’t create multiple free ImprovMX accounts. Each user is limited to a single free account. This helps ensure our free resources are available to a broad user base.

We also don’t allow accounts that promote or incite harm toward others or that promote discriminatory, hateful, or harassing Content. To this end, we may suspend or terminate your account without notice and in our sole discretion.

Your paying subscription will be terminated, and you won’t be offered a refund for previous payments.

If you are uncertain whether your intended use case or business plan is in compliance with these Terms, please reach out us for clarification.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

Cancellations and refunds

ImprovMX does not provide refunds to users who request cancellation of Services, regardless of the reason for the request, unless otherwise required by law. You may cancel your account at any time in the Settings section of your account’s dashboard. If you cancel paid Services, the cancellation will take effect at the end of your current billing period. Thereafter, ImprovMX will cease charging you for paid services and will disable your paid account.

Support

The Services include access to email support. “Email support” means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by ImprovMX to respond within three business days) concerning the use of the Services.

Availability, errors and inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, sweepstakes and promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Links to other websites

Our Service may contain links to third-party websites or services that are not owned or controlled by ImprovMX.

ImprovMX has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that ImprovMX shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Logo and brand assets usage rights

By using ImprovMX’s services, you grant ImprovMX and its affiliated companies a worldwide, royalty-free, non-exclusive, transferable, and sublicensable license to use, reproduce, distribute, display, and publish your company name, logo, trademarks, and other brand assets (collectively “Brand Assets”) for marketing, promotional, and reference purposes. This includes, but is not limited to:

  1. Displaying your Brand Assets on ImprovMX’s website, marketing materials, and promotional content
  2. Including your Brand Assets in customer testimonials, case studies, and success stories
  3. Using your Brand Assets in presentations, trade shows, and other industry events
  4. Featuring your Brand Assets in ImprovMX’s customer portfolio or partner showcase

ImprovMX commits to:

  1. Using your Brand Assets in a professional manner that reflects positively on your brand
  2. Removing your Brand Assets from our marketing materials within 30 days of receiving a written request

You warrant that you have the necessary rights and authority to grant this license and that the use of your Brand Assets as described above will not infringe upon any third party’s intellectual property rights.

This license shall remain in effect for the duration of your use of ImprovMX’s services and for a reasonable period thereafter.

Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease.

Limitation of liability

In no event shall ImprovMX, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

ImprovMX its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing law

These Terms shall be governed and construed in accordance with the laws of France, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact us

If you have any questions about these Terms, please contact us using support@improvmx.com.