Technical Support & Document Writer

You’ll be the go-to person when users have questions, issues, or feedback. You’ll troubleshoot DNS and email-related problems, explain complex systems clearly, and turn repeated support requests into helpful, searchable documentation. You’ll work closely with engineering to stay on top of how things actually work, and help improve the experience from first login to power-user edge cases.

• Respond to support tickets with accurate, friendly, and technically sound replies
• Diagnose common issues around email forwarding, DNS, SPF/DKIM, SMTP, etc.
• Keep our documentation up to date as the product evolves
• Write new guides and examples based on real user questions
• Maintain consistency, clarity, and accuracy across all customer-facing documentation
• Identify recurring issues and escalate them with useful context
• Propose improvements to internal tools, support processes, and docs structure

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