Full-time · Contractor · Based in Hamburg, Germany or 100% remote
Reliability is key to giving our users the best experience. The 50k+ users connecting on our platform every month trust us because we provide a reliable free service to forward the emails they need. You will be one of the key players who will be responsible for the scalability and stability of our platform. You will learn and grow as we do while we build the world’s best email forwarding solution.
What you need to know
You will be working on hyper-secure email data hosting covered by all of our privacy standards regulations.
We are a bootstrapped, small team and you’ll be in touch with us on a daily basis. We won’t tell you what to do, we want you to bring in your expertise to make ImprovMX’s a first-class experience.
Here at ImprovMX we are just at the beginning of our journey to change email forwarding outdated practices for good. There are many challenges today and many more to come.
Working on the onboarding of our customers, you will be in charge of:
Become a leading expert on email and its ramifications
Perform 1:1 onboardings with our customers
Upgrade our customers’ workflows; help them love the brand
Build longer term customer relationships to foster brand loyalty
Experiment with new onboarding flows to accelerate growth
Identify and report issues with the customer experience
Provide design and product input to the first time user experience
Scale sales to many thousands of paying customers
Inform and influence our overall growth strategy
At ImprovMX, we really value diversity. We are an equal opportunity employer: we do not discriminate based on any factors. Period.