Customer Success Specialist (Europe)

Full-time · Contractor · Based in Hamburg, Germany or 100% remote

We are looking for someone to help us handle requests coming from our European customers.

What you need to know

ImprovMX is a service that lets you forward emails from a domain to a personal email. For instance, you can configure your email on your-domain.com to your personal Gmail inbox and configure rules (contact@, support@, etc) depending on what you want to do.

You will be working on hyper-secure email data hosting covered by all of our privacy standards regulations.

We are a bootstrapped, small team and you’ll be in touch with us on a daily basis. We won’t tell you what to do, we want you to bring in your expertise to make ImprovMX a rock-solid product.

What we are looking for

Please note that this position is on a 5 days a week-basis (40h) as we are offering reactive support to our customers. You will be compensated accordingly.

At ImprovMX, we really value diversity. We are an equal opportunity employer: we do not discriminate based on any factors. Period.

Apply via Email
  • 4 days work week32 hours. Not one more. You should spend the rest with your family and friends.
  • Bonuses every quarterWe are redistributing our profits among employees every quarter.
  • Super healthy work-life balance4 days work week. No late-nighters. No "come in on sunday". Ever.
  • Mental health stipend$/€ 200 per month to invest in your mental health.
  • Parent-friendly company cultureYour little one is sick? No problem, we will see you tomorrow.
  • Two months paid parental leaveWe'll cover 100% of your salary for 2 months of parental leave.
  • Six weeks paid holidays per yearGo somewhere to recharge your batteries. Often.
  • Remote-first environmentYou can work remote from anywhere you want, or from our office in Hamburg, Germany.
  • Company paid carbon offsetWe're offsetting all our operations through Ecologi